Refund policy

Returns and exchanges

RETURNS POLICY
If you are not completely satisfied with your product, you may return or exchange items bought on Liberowe.com according to availability within 14 days from the order being delivered. 

You may contact us via info@liberowe.com to request a return label which you can use to send the item to us; said return must be dispatched within the next 14 days after receiving the shipping label. 

The item to be returned must be in its original condition, unused, unworn, and undamaged, with all original tags attached, otherwise we will be unable to issue a refund. If the item meets the conditions mentioned above we will accept the return, issue your refund to the original form of payment and notify you via email within the next 5 to 10 working days upon receiving the return. The time for refund to be processed may vary and is subject to your payment method or card issuer. 

Returns will be accepted at the discretion of Liberowe. If after inspecting the item it is deemed not acceptable for a refund we might return it to you or deduct a fee from the refund to cover cleaning/repair costs. All returns will be handled on a case by cases basis. 

Kindly note that any product marked as 'final sale', gift cards or custom products are not eligible for any refund, return or exchange.

Returns from United Kingdom:

  • We offer complimentary returns on orders placed within the United Kingdom.

Returns from the United States:

  • Returns from the United States are subject to a $35 return shipping fee, which will be deducted from your final refund.

Returns from Europe:

  • Returns from the United States are subject to a 35€ return shipping fee, which will be deducted from your final refund.

Returns from any other International country (including the region from Latin America & The Caribbean, Canada, Saint Pierre & Miquelon, Asia Pacific, Middle East & North Africa, Africa)::

  • International orders are subject to a return shipping fee equivalent to £35, will be deducted from your final refund.

FAULTY & DAMAGED PRODUCT

Products are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Any faults with returning products must be highlighted or explained in writing either via email with our Customer Service Team or disclosed in the return package and a refund will be at the discretion of Liberowe.

CONDITION OF THE RETURNED PRODUCT

The item to be returned must be in its original condition, unused, unworn, and undamaged, with all original tags attached, otherwise we will be unable to issue a refund. 

CONTINUED RETURNS

We offer a flexible returns policy to make your shopping experience at Liberowe even easier.

We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Liberowe account or future orders being refused. If this applies to your account, we will be in touch.

If you have any questions, please contact our Customer Service Team.

GIFT CARD

LIBEROWE gift card purchases are final and non-refundable. 

Any refunds for products bought with a gift card will be issued back to the original gift card within our 14-day policy.

EXCHANGES

If instead of a return you wish to exchange the size of the item you purchased, you may contact us to receive a shipping label which you can use to send the item back to us. We will add the credit to your Liberowe.com account and once we receive the return we will ship the new size. 

Exchanges for items of different value are not possible. In case  you wish to exchange your order for a style of different value we will follow the same procedure as a return and issue a refund once the item is returned to us in its original condition. Once refunded you will need to place a new order for the new item. 

Exchange from the United Kingdom:

  • We provide free exchanges for customers in the United Kingdom.

Exchange from the United States:

  • For international exchanges, a fee of $35 will be applied to dispatch the new shipment, and will be deducted from your final refund.

Exchange from Europe:

  • For international exchanges, a fee of 35€ will be applied to dispatch the new shipment, and will be deducted from your final refund

Exchange from any other International country:

  • For international exchanges, a fee equivalent to £35 will be applied to dispatch the new shipment, and will be deducted from your final refund.